Where do you ship to?
We are currently shipping within the United States.

Is shipping free on all orders?
Shipping is free on all orders within the Contiguous US . For Alaska & Hawaii, shipping costs will be calculated during checkout.

How long does shipping take?
"In Stock" items typically ship within 2-5 business days. Once shipped, it typically takes between 10-15 days to reach your home depending on where you live. All shipping and delivery windows may be extended by 2-3 business days during promotions and holidays (e.g., Black Friday, Christmas, Labor Day, etc.).

Which carrier is used for shipping?
We work with a variety of carriers (FedEx, USPS, DHL, and others) in order to minimize the time it takes for you to receive your order. 

How do I change my shipping address?
If your order has not been shipped, please email us at restnookrug@gmail.com with your order number and the updated shipping address.

Why do you fold the rugs before shipping? Doesn't that damage the rug?
We fold our rugs to minimize the transportation cost from our facility to your home. Rolled rugs are bulkier, more difficult to handle, and more expensive to ship. Shipping in a box not only saves you money, but also offers the best customer experience: you can easily move them, unpack them, and even repack them should you ever need to move.
Folding the rugs will not damage them although it may temporarily crease them. The creases will relax within a few days of unfolding.